Delivery and Returns

Nationwide Delivery

We are happy to ship your order to anywhere in the Republic of Ireland or Northern Ireland. There is no minimum spend required for delivery.

  • Packages up to 32kg: €8

  • Packages over 32kg: €15

  • Other packages: call and we'll calculate the cost for you

     

Local Delivery

If you live in Swords, Malahide, Portmarnock we can deliver your order to you within two hours for a flat fee of €5, if ordered within after 12:30am and 8pm.


This service is offered on a phone-in basis only, and we require payment by card over the phone (no cash at the door). An ADULT OVER THE AGE OF 18 must be present to accept the order. Remember no ID = no delivery, no refund.

 

Delivery Times

  • Standard Delivery: 3-4 working days
  • Local Delivery: 11am – 8pm Monday – Saturday, 1pm – 7pm Sundays & Bank Holidays
  • International Delivery: 6-7 days

 

Standard deliveries arrive from Monday to Friday between 9am and 4pm. If your order is completed before midday, it will ship on the same day. If placed after midday, or on Saturdays or Sundays, it will be dispatched on the next working day.

 

International Delivery

We can provide international delivery to a select few countries around Europe. This rate €30. NOTE: This rate are per parcel. Each parcel can contain up to and including 12 bottles of wine/spirits, or up to and including 15 bottles or 24 cans. 

The Fine Print

  • Delivery times are intended as guidelines only, and are subject to change or modification. We will always inform you if there will be a delay in your shipment.

  • At peak times such as Christmas, your order may take longer for our small team to process. We recommend placing your order as early as possible to ensure it reaches you in time.

  • Some specialist products have a longer lead-in time of up to three working days. We will inform you if this is the case with your order.

  • For local delivery, we cannot always guarantee that your chosen products will still be in stock. We do our best to keep our online stock as updated as possible, but errors can happen. We will help you find the best substitute if your chosen product is not available.

  • Somebody OVER THE AGE OF 18 must be present at the delivery address to accept and sign for your order.

  • You must provide a contact number with your order in order for it to be processed and delivered successfully.

  • We do not accept liability for failure to deliver within the above stated times.

 

Returns

Shiel's Off-Licence takes pride in the quality of service we offer to all of our customers.  If for any reason you are unhappy with the authenticity or provenance of items purchased please contact us immediately within 7 working days of the receipt of your items.

Items offered for sale may contain damage in the form of rips, scratches, tears, rust, dents and more on bottles and boxes.  We attempt to highlight this damage within the lot description.  However if a cause for concern is not mentioned, but is clearly visible within the images displayed on the lot page to our customers, the buyer of the lot will be deemed to have seen this damage and has no claim or right to a refund.

Although we strive to ensure that you receive your item in perfect condition, due to the various ages of bottles and their seals, condition of liquid is at the buyer's discretion and no claim can be lodged against failure/leakage in transit.